Refund policy
Returns and exchanges
Not completely satisfied? You can return or exchange your order within 14 days of receiving it.
Return costs
| Country | Full-price items | Discounted items |
|---|---|---|
| Netherlands, Belgium, Germany | Free returns with the included DHL return label | €6.95 return fee |
| France, Austria, Luxembourg, Poland, Denmark | €9.95 return fee | |
| Italy, Spain, Portugal, Sweden, Finland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia | €12.95 return fee | |
| Greece, Ireland, Estonia, Latvia, Lithuania, Romania, Bulgaria, Malta, Cyprus | €14.95 return fee | |
| Countries outside the EU | You arrange and pay for the return shipment yourself | |
- We deduct the return fee from your refund. In all EU countries, you receive a DHL return label with your order.
- Exchanging for a different size is free in all EU countries.
- Items that have already been exchanged can no longer be returned free of charge. In the Netherlands, Belgium and Germany we then deduct a €9.95 return fee from your refund, even if the item was not on sale. In the other EU countries, the return fee for your country applies.
- Separate lids for water bottles can only be returned at your own expense.
- Did you receive a defective or incorrect item? Then we always cover the return costs. Please contact us first.
How to return
Countries within the EU: stick the included return label on the box, cross out the old shipping label and drop the parcel off at a DHL service point. Didn't receive a return label? Contact our customer service and we'll help you out.
Countries outside the EU: send your return to our returns address:
Dutch'D, Brouwer 11A, 5711 LD Someren, The Netherlands
Include your order number in the parcel and let us know via info@dutchdstore.com. Always send your return with track & trace and keep the proof of shipment, as we cannot take responsibility for parcels without track & trace. Include the invoice with your return for customs. Any customs charges for the return shipment are at your own expense.
Pack your return carefully and include the packing slip or your order number.
Conditions
We assess every return upon receipt. To be eligible for a refund of the purchase price, the item must:
- only have been tried on as you would in a physical store (for example indoors, on a clean floor);
- be complete;
- not be damaged or broken (in original condition);
- be in its original packaging;
- for footwear, have a clean sole.
If your return does not meet these conditions, we will contact you to find a suitable solution.
Free gift with shoes
Did you receive a free gift with your shoes and are you returning the shoes? Then please send the gift back as well. If you keep the gift, we will deduct the full price of the gift from your refund.
Exchanges
Exchanging for a different size is free in all EU countries: we send you the new size at no extra shipping cost. Outside the EU, you do pay for sending back the original item yourself.
Tip: wrong size? Choose an exchange instead of a return. With an exchange you pay no return fee, so you save on return costs.
- Exchanges are only possible for a different size of the same model and the same colour. Would you like a different model or colour? Then return your item and place a new order.
- You can exchange once per order.
- Want to exchange? Let us know via our customer service, with your order number, the item and the size you want. We will then tell you how to send the item back and ship the new size to you.
When will I get my money back?
We refund you as quickly as possible, at the latest within 10 days after we have received your return. We refund the amount via the payment method you used for the order (bank account, credit card or PayPal). If you chose to pay later, we will make sure the outstanding payment is adjusted once we have received your return.
Questions?
Do you have questions about returns or exchanges? Visit our customer service page, email us at info@dutchdstore.com or send us a message via the chat.